- Can these brands be found in Suntec City?
- How do I do an exchange or refund?
- What is the delivery period?
- How do I track my delivery status?
- I can’t track my delivery who do contact?
- I have a dispute with Merchant who can I seek help from?
- Where do I change my delivery address?
- I forgot my account password, what should I do?
- I cannot log into the account, what should I do?
- How do I check my Suntec+ rewards points?
- I have keyed in the promo code but it say it has been fully utilized.
Yes! These are existing stores in Suntec City.
The Buyer may return the purchased Product to Merchant and request that Merchant exchange it for a similar replacement Product if the received Product is defective or does not conform to the Product description (“Defective Product”). Merchant shall conduct such exchange or refund based on Merchant’s exchange/refund and return policy. If an exchange is impossible or unreasonable, the Buyer shall be entitled to a full refund from Merchant. Merchant shall honour all such requests for refunds or exchanges in relation to Defective Product(s).
Please refer to Merchant return and refund policy for more details.
Delivery period varies for each Merchant, please refer to Merchant Page for more details.
You can track your order status via Tracking URL and Tracking ID that can be found in your Order Delivery Email.
Please contact the Merchant for the delivery status.
Please contact marcom@apmasia.com.sg for further assistance if you are unable to resolve disputes with Merchant.
You may change your delivery address before checking out your cart.
Go to weblink, https://sunteccity.com.sg/login/ and click on “Forgot Password?” to reset your password.
Please contact rewards@sunteccity.com.sg for further assistance.
You can view your points balance via the mobile app’s homepage or by logging onto the website at https://sunteccity.com.sg/login/.
Promo codes are available on a first come first serve basis, do check-out fast to secure your deals!
